Privacy Policy

We collect information you provide directly to us and information collected automatically when you interact with our website. The types of information we may collect include:

We use the information we collect for the following purposes, based on our legitimate interests, contractual necessity, or your consent:

• Process and fulfill your orders, including shipping, delivery confirmation, and returns handling
• Manage your account, provide customer support, and respond to your inquiries
• Send transactional emails such as order confirmations, invoices, and shipping notifications
• Send marketing communications and newsletters where you have opted in (you may opt out at any time)
• Improve and personalize your browsing experience on our website
• Analyze website traffic, product performance, and user behavior to enhance our services
• Detect, prevent, and investigate fraudulent transactions and security incidents
• Comply with legal obligations, enforce our terms, and protect our rights
• Conduct market research and send surveys to improve our product offerings

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can control cookie preferences through your browser settings.

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with payment processing (Stripe, PayPal), logistics (DHL, FedEx, UPS), email services, and cloud hosting under strict confidentiality agreements
• Business Partners: OEM/ODM partners and distributors only receive data necessary to fulfill orders and provide after-sales support
• Legal Requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of HONCLAY and its users
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction
• With Your Consent: Any other sharing will only occur with your explicit prior consent

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Depending on your location, you may have certain rights regarding your personal data. We honor all applicable rights including but not limited to:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten") where applicable
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for direct marketing or legitimate interest purposes
• Right to Restrict: Request restriction of processing in certain circumstances
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the link in any email
• California Residents (CCPA): Right to know, delete, and opt-out of sale of personal information

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@honclaylitterbox.com. We will take prompt steps to delete such information from our records.

HONCLAY is headquartered in Shenzhen, China, with operations and customers globally. Your personal data may be transferred to and processed in countries outside your home country, including China, the European Economic Area, and the United States.

When transferring data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other lawful transfer mechanisms as required by applicable data protection law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on this page with a new "Last Updated" date
• Send a notification email to registered account holders where required
• Display a prominent notice on our website for significant changes
• Where required by law, seek your renewed consent for material changes

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our privacy team: